A cleaner space.
A better standard.

Valuables, Personal Property & Security Policy

1. Client Responsibility for Valuables

Before cleaning services commence, clients are strongly advised to remove, secure or otherwise safeguard cash, jewellery, watches, electronics, important documents, medication, keys, financial records, confidential materials and any other valuable or sensitive property. Such items should, where reasonably practicable, be kept away from areas to which cleaners will have access.

2. Unsecured or Accessible Property

CleanPro will not accept responsibility for loss, disappearance or damage to valuables or personal property that the client has left unsecured, unattended or readily accessible during the provision of cleaning services, particularly where the client has failed to take reasonable precautions after being advised to do so.

3. Client Disclosure and Access

Clients are encouraged to inform CleanPro in advance of any particularly valuable, fragile, sensitive or restricted items or areas. Clients should also clearly identify areas that cleaners are not authorised to enter or handle.

4. Staff Supervision and Accountability

CleanPro will take reasonable measures to supervise and maintain accountability for personnel assigned to client premises. Depending on the nature and location of the service, CleanPro may use CCTV cameras or other security/monitoring equipment for legitimate purposes including staff supervision, service quality, property protection, incident investigation and accountability.

5. CCTV and Security Monitoring

Where CCTV or other monitoring equipment is deployed, clients will be informed where appropriate. Any footage or related information obtained through such monitoring will be handled for legitimate security and operational purposes and in accordance with applicable privacy and data-protection requirements.

6. Reporting of Incidents

Any suspected theft, loss, damage, misconduct or other security incident should be reported to CleanPro management as soon as reasonably possible. CleanPro will review reported incidents and, where appropriate, use available records, including CCTV footage or staff assignment records, to support an investigation.

7. Limitation of Disclaimer

Nothing in this policy is intended to exclude or limit any liability that cannot lawfully be excluded or limited. This notice does not prevent a client from raising a legitimate claim where loss or damage is shown to have resulted from the proven negligence, fraud, wilful misconduct or unlawful conduct of CleanPro or its personnel.

8. Client Acknowledgement

By requesting, accepting or proceeding with CleanPro services, the client acknowledges that they have been advised to secure their valuables and personal property before cleaners commence work. The client understands that CleanPro cannot reasonably be expected to safeguard valuables that are left unsecured or accessible during the service.